Refund policy

At Havorenia, we are committed to offering thoughtfully selected jewelry and accessories that bring together style, individuality, and everyday wearability. Customer satisfaction matters to us, and if your purchase does not meet your expectations, we aim to make the return and refund process simple and easy to understand.

1. Return Eligibility & Timeframe

We offer a 30-day return period, which means you have 30 days from the date your item is delivered to request a return.

To be eligible for a return:

  • The item must remain unused and in the same condition in which it was received

  • All original packaging, tags, and included accessories must be returned with the item

  • Valid proof of purchase, such as an order confirmation or receipt, is required

Jewelry Specifics:

  • Jewelry should only be tried on carefully and should not be worn for extended periods before a return request is made.

  • Items showing visible wear, scratches, damage, residue, or other signs of use will not be eligible for return and may be sent back to you at your expense.

  • The original jewelry box, pouch, or packaging must be returned in good condition, and shipping labels should not be attached directly to the product packaging.

2. How to Start a Return

To request a return, please contact us at:

support@havorenia.com

If your return request is approved:

  • We will provide an applicable return shipping label

  • You will receive instructions explaining where and how to send your return

Important:
Returns sent without prior approval will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your order as soon as possible after delivery.

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us immediately at:

support@havorenia.com

so our team can review the issue and provide an appropriate solution as quickly as possible.

4. Exceptions / Non-Returnable Items

The following products cannot be returned:

  • Customized or personalized jewelry

  • Items subject to hygiene-related restrictions

  • Original shipping charges paid during checkout

We also do not accept returns for:

  • Sale or clearance merchandise

  • Gift cards

If you are unsure whether your jewelry, accessory, or other item qualifies for a return, please contact us before submitting your request.

5. Exchanges

We do not currently provide direct exchanges.

The quickest way to receive a different item is to:

  1. Return the original product after your return has been approved

  2. Place a separate order for the replacement item

This process helps reduce unnecessary delays in fulfillment and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may cancel or return your order within 14 days, for any reason and without being required to provide an explanation.

Returned products must:

  • Remain unused and in their original condition

  • Include all original packaging and tags

  • Be returned with valid proof of purchase

7. Refunds

Once we receive and inspect your return:

  • We will notify you whether your refund has been approved or declined

  • Approved refunds will be issued to the original payment method within 10 business days

Please keep in mind:

  • Your bank or credit card provider may require additional time to process and display the refund

  • If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@havorenia.com

8. Refused Shipments & Dispute Resolution

If you would like to cancel an order or request a refund, please contact us immediately at:

support@havorenia.com

Please avoid initiating a bank chargeback before first contacting our customer support team, as this may delay the resolution process. We aim to resolve legitimate concerns directly, fairly, and efficiently.

9. Late or Missing Refunds

If your refund has not yet appeared:

  1. Check your bank account again

  2. Contact your credit card provider, as refund posting times may vary

  3. Contact your bank for further information

If you have completed these steps and the refund is still missing, please contact us at support@havorenia.com

10. Return Address

If you have questions about our return and refund policy or would like to request a return, please contact our customer support team:

  • Email: support@havorenia.com

  • Customer Service: (707) 691-0820

  • Response Time: We aim to respond to all inquiries within 24–48 hours.

Note: Please contact us before sending any return so we can provide the correct return warehouse address for your region. Do not send returned products to the corporate business address listed on our website unless you have received prior authorization.