Shipping policy

Last Updated: September 16, 2026

Thank you for shopping with Havorenia. The following policy explains how we prepare, dispatch, and deliver jewelry and accessory orders. Our goal is to provide customers with a clear and dependable shipping experience from checkout through final delivery.

1. Fulfillment Procedures

Each order may require up to 3 business days for preparation before it is transferred to our shipping partners. During this period, we may confirm payment, inspect jewelry for quality, package items securely, and complete final fulfillment procedures.

Important: Orders submitted during weekends or recognized public holidays will normally begin processing on the next available business day.

2. Transit Durations and Costs

Once your jewelry order has left our fulfillment facility, the following delivery estimates apply:

  • Standard Transit Window: 10 to 20 business days.

  • Delivery Charge: A worldwide flat shipping rate of $5.99 USD applies to eligible destinations.

  • Overall Wait Time: Including order preparation and carrier transit, your shipment may generally arrive within approximately 13 to 23 business days.

3. Unforeseen Postponements

Please remember that all stated delivery dates are estimates rather than guaranteed arrival dates. Havorenia is not responsible for delays resulting from circumstances outside our reasonable control. These may include, but are not limited to:

  • Customs inspections and import-clearance procedures.

  • Carrier network disruptions, severe weather, or unfavorable transportation conditions.

We appreciate your patience if these uncommon delays occur.

4. Package Monitoring

Once your jewelry has been transferred to the shipping carrier, we will send a dispatch confirmation to your email address containing a unique tracking number. You may monitor your shipment internationally through www.17track.net.

Note: Tracking information may take several business days to appear in the carrier’s system after the shipment notification has been issued.

5. Segmented Deliveries

If your order contains multiple jewelry pieces or accessories, we may occasionally send them in separate parcels from different fulfillment locations. This approach may help us process and deliver available items more efficiently.

As a result, you may receive multiple shipping confirmation emails, each containing its own tracking information.

6. Adjustments to Your Purchase

Requests to modify an order, including changes to the delivery address, jewelry variation, color, size, or quantity, should be submitted as quickly as possible.

Once our fulfillment team begins preparing your items, changes may no longer be possible. We strongly recommend contacting us within 12 hours after submitting your order.

To request a modification, email support@havorenia.com and provide:

  • The email address used during checkout and your specific Order ID.

  • Clear details explaining the change you would like to request.

Although our team will make reasonable efforts to update your order, we cannot guarantee modifications once fulfillment or packing has already begun.

7. Failed Drop-offs

If a carrier cannot successfully complete delivery, your package may be transferred to a nearby post office, collection point, or local carrier facility.

We recommend contacting your local delivery provider with your tracking number to arrange redelivery or collection.

Havorenia is not financially responsible for jewelry returned because the customer supplied an incorrect or incomplete delivery address or failed to collect the parcel within the carrier’s required holding period, except where applicable law provides otherwise.

8. Stagnant Tracking Updates

During international delivery, tracking records may occasionally remain unchanged for several days.

As a general guideline, if the latest tracking movement occurred within the previous 7 days, your shipment may still be progressing normally through the carrier network.

If tracking has shown no movement for more than seven consecutive days, please contact support@havorenia.com so our team can review the available shipment details.

9. Missing or Misplaced Goods

If you believe your jewelry order may have been lost during transit after the 7-day tracking inactivity period described above, please contact us as soon as reasonably possible.

We may open an investigation with the relevant shipping provider. If the carrier confirms that your parcel was lost while in transit, we will provide an appropriate resolution, which may include a replacement at no additional cost.

Important Limitation: If the carrier’s tracking information shows that the shipment was successfully delivered, please first inspect the delivery area, check with household members or nearby neighbors, and contact the carrier for further delivery information.

After a parcel has been confirmed as delivered, any claim may be subject to the carrier’s investigation process and our applicable shipping and refund policies.

10. Global Reach and Dispatch Locations

  • Where We Ship: We deliver to many countries and regions around the world. If our shipping providers cannot deliver to your destination, we will contact you using the information submitted during checkout.

  • Where Items Originate: To maintain a varied jewelry and accessories collection, orders may be dispatched from a network of international warehouses, fulfillment facilities, and trusted manufacturing or logistics partners.

Depending on product availability and the customer’s destination, orders may originate from facilities located in North America, Australia, Europe, or other international regions.

11. Final Agreements & Limitations

By placing an order through havorenia.com, you acknowledge the following:

  • Delivery Projections: Listed shipping and transit periods are estimates and cannot be guaranteed. We are not responsible for delays caused by customs authorities, carrier disruptions, severe weather, transportation problems, or other circumstances outside our reasonable control.

  • Import Tariffs and Levies: Customers are responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities unless otherwise stated during checkout.

  • Destination Precision: Customers are responsible for submitting complete and accurate delivery information. Havorenia is not responsible for delivery problems resulting from incorrect or incomplete information entered during checkout.

  • Delivered Packages: If carrier tracking confirms delivery but the package cannot be located, customers should first contact the carrier and inspect the designated delivery location.

Nothing in this Shipping Policy restricts any mandatory consumer rights available under applicable law.

For additional questions, please contact support@havorenia.com.

To help us review your inquiry efficiently, please include the email address associated with your purchase and your Order ID.

Contact Information

Store Name: Havorenia
Legal Business Name: LWHN INTERNATIONAL (HONGKONG) CO., LIMITED
Website: https://havorenia.com/
Email: support@havorenia.com
Phone: (707) 691-0820

Business Address:
UNIT 03E 15/F, CARNIVAL COMMERCIAL BUILDING, 18 JAVA ROAD, NORTH POINT, HONG KONG